Terms, Policies & Disclaimer

Last updated: 20 August 2025

This page sets out the terms, policies, and disclaimers for the use of this website (www.lizandrewbrake.com) and the services provided by Liz Andrew-Brake, Supervision & Consultancy (“we,” “us,” or “our”).

By accessing this website or engaging with our services, you agree to these Terms & Policies.

1. Website Use

  • You agree to use this Site for lawful purposes only.

  • All content (blogs, resources, downloads, videos, and images) is the property of Liz Andrew-Brake unless otherwise stated. Content may not be reproduced, distributed, or republished without written permission.

  • Content is provided for general information and professional development. It is not a substitute for therapy, legal, financial, or medical advice.

2. Privacy Policy

We are committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are
This Privacy Policy is made by:
Liz Andrew-Brake, Supervision & Consultancy
ABN: 99711203722
Contact: supervision@lizandrewbrake.com

What We Collect

  • Personal details you provide when booking or purchasing (e.g. name, email, phone, payment details).

  • Information you provide during supervision or consultancy services.

  • Technical information such as cookies, analytics, and IP addresses.

How We Use Information

  • To deliver supervision, consultancy, workshops, and digital resources.

  • To process bookings and payments.

  • To send relevant updates and newsletters (you may opt out at any time).

How We Store & Protect Information

  • All client and session information is stored in Zanda, a secure case management system designed for health and allied health professionals.

  • Zanda uses industry-standard encryption and secure servers to protect your information. Access to your data is restricted to authorised personnel only.

  • Session notes are kept for professional and legal record-keeping purposes in accordance with Australian standards for supervision and consultancy practice.

  • We retain records only for as long as necessary to provide services and meet professional and legal obligations. After that, records are securely destroyed or deleted.

Disclosure to Third Parties
We use trusted providers to deliver our services, including:

  • Squarespace (website hosting)

  • Stripe (online payments)

  • Zoom (online video)

  • Zanda (case management system)

  • Google Analytics (website performance tracking)

Some of these providers may process or store information outside Australia (e.g., the United States). By using our services, you consent to such transfers. We take reasonable steps to ensure that all providers have adequate privacy and security measures in place.

Cookies & Tracking
We use cookies to improve user experience and analyse website traffic.

  • Google Analytics cookies help us understand site usage patterns but do not personally identify you.

  • You can disable cookies through your browser settings, though some site functions may not work properly.

Access & Correction
You may request access to, or correction of, your personal information at any time by contacting supervision@lizandrewbrake.com.

Complaints & Data Breaches
If you believe your privacy has been breached:

  1. Contact us at supervision@lizandrewbrake.com.

  2. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

If we become aware of a data breach likely to cause serious harm, we will notify both affected individuals and the OAIC in line with the Notifiable Data Breach scheme.

Review & Updates
We review this policy at least annually or when laws or practices change. Updates will be posted on this page with a revised “Last updated” date.

3. Booking & Cancellation Policy

Supervision & Consultancy

  • Sessions are confirmed once payment or invoice arrangements are made.

  • Cancellations require at least 24 hours’ notice. Late cancellations may be charged in full.

  • Sessions can be rescheduled subject to availability.

  • Sessions can be rescheduled via the Zanda booking portal or by contacting supervision@lizandrewbrake.com

  • No-shows are charged at the full rate.

Workshops

  • Registration is confirmed upon payment.

  • Refunds are provided only if we cancel the workshop.

  • For online workshops, recordings or materials may be provided at our discretion, this will be specified when you sign up.

Group Supervision Terms

  • Group supervision programs are offered as a complete series of sessions. By registering, you are committing to attend all scheduled sessions set out.

  • Before signing up, please check that you are available for the full series of dates.

  • If you are unable to attend a session, you will not receive a refund or partial refund.

  • Sessions cannot be rescheduled or transferred to future programs.

  • Materials or session notes may be shared at our discretion, but supervision relies on live participation and engagement.

4. Digital Products & Online Resources

  • All sales of digital products (webinars, workshops, downloads, e-books) are final. No refunds apply once access has been granted.

  • Resources are for personal or professional use only and may not be shared, copied, or resold.

  • Access to digital products may be time-limited if specified at purchase.

  • We are not responsible for issues outside our control, such as internet outages or device compatibility.

5. Disclaimer

Our services (supervision, workshops, consultancy, and resources) are designed for professional learning, reflection, and development.

They are not a substitute for therapy, clinical treatment, legal advice, or financial advice. While every effort is made to provide accurate and up-to-date information, we do not guarantee outcomes or results.

We accept no liability for decisions, actions, or consequences arising from the use of our services or resources.

6. Limitation of Liability

To the fullest extent permitted by law, we disclaim liability for any direct, indirect, incidental, or consequential damages arising from:

  • Use of this Site or services;

  • Reliance on information provided on this Site;

  • Technical disruptions or errors.

7. Governing Law

These Terms & Policies are governed by the laws of New South Wales and applicable laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of Australian courts.

8. Contact

For any questions about these Terms & Policies, please contact:
Liz Andrew-Brake, Supervision & Consultancy
Email: supervision@lizandrewbrake.com